Every engagement starts with a no-cost fit conversation. If both sides agree it’s the right match, we begin the engagement:
About a week end to end.
Some work needs a broader look across the business: more interviews, observation, a longer written report. For that, we scope a longer consultation. If something we need to build is bigger than two focused days can hold, we plan it as a separate project.
Coleman Intelligence isn’t a software vendor. We don’t have allegiances to large brands or take kickbacks for recommending specific tools. Sometimes the right answer to your question is “use this tool.” Sometimes it’s “don’t use any new tool — change this process instead.” We’re willing to recommend either.
Eric Coleman, the principal consultant, has worked as a process engineer (Intel), a researcher (Argonne National Lab), and a software engineer (Twitter, Square, and others). He also holds a PhD in analytical chemistry.
Each background earns its keep. Research training brings precision, the scientific process, and the discipline to ask the right questions and tell signal from noise. Process engineering brings an understanding of how careful work scales — at the micro level of a single step, and the macro level of a whole pipeline. Software engineering shows that we can build what we recommend and have experience shipping products at scale.
A short conversation is the easiest way to see if there’s a fit.