How we work

Talk. Build. Show.


Most of our work starts with a Focused Consultation: a couple days of focused work on something your business is working through. A small build. A repetitive task you’d like to automate. An AI question. A workflow that’s not quite right. Or several of these you’d like to triage together. We talk it through, spend a couple days on the work, write up what we found, and walk you through it. End to end in a week or less.

Step by step

How it works


Every engagement starts with a no-cost fit conversation. If both sides agree it’s the right match, we move into the work:

  • A 90-minute confidential interview. It’s a conversation — we just ask a lot of questions. You describe what’s on your mind: a workflow that’s not quite right, a tool you want built, advice on AI, or several pain points to sort through. We listen and decide together what’s worth tackling first.
  • About a couple days of focused work. Sometimes that means analyzing a process to figure out what’s worth building. Often it means building it: a working automation, a small internal tool, a button you can press to kick off a recurring task. We build, we don’t just recommend.
  • A written report delivered as a PDF, with findings and recommendations. If we built something, the report includes how it works, how to use it, and what to watch for.
  • A 30-minute follow-up call. We walk you through the report, demo anything we built, answer questions, and teach you what we learned.

About a week end to end.

Some work needs a broader look across the business: more interviews, observation, a longer written report. For that, we scope a longer consultation. If something we need to build is bigger than two focused days can hold, we plan it as a separate project.

Why us

Just the work


Coleman Intelligence isn’t a software vendor. We don’t have allegiances to large brands or take kickbacks for recommending specific tools. Sometimes the right answer to your question is “use this tool.” Sometimes it’s “don’t use any new tool — change this process instead.” We’re willing to recommend either.

Eric Coleman, the principal consultant, has worked as a process engineer (Intel), a researcher (Argonne National Lab), and a software engineer (Twitter, Square, and others). He also holds a PhD in analytical chemistry.

Each background earns its keep. Research training brings precision, the scientific process, and the discipline to ask the right questions and tell signal from noise. Process engineering brings an understanding of how careful work scales — at the micro level of a single step, and the macro level of a whole pipeline. Software engineering shows that we can build what we recommend and have experience shipping products at scale.

Next step

Want to talk it through?


Tell us what’s on your mind. A short conversation is the easiest way to see if a Focused Consultation is the right fit.